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Talk to your team to get better results!

Sean Fitzgerald

I was talking to someone recently who was telling me about how they were focusing consistently on regular ‘one to one reviews’ with their team. They were taking time to understand more about what was going on personally for each individual team member and also understand what ‘made them tick’ with their work. Their one to one meetings were supporting healthy two way dialogue and understanding of each other’s role in the commercial success of the team.


The highlight of this conversation was hearing that every member of this person’s team would achieve at least 100% of their targets for this year and this was not something that was currently replicated across other teams in that business!


With my own corporate teams, I found when my leaders were ‘on top’ of their 1 to 1 reviews, commercial results were consistently high and regular employee satisfaction surveys reflected that employees felt involved and valued. It was a fundamental part of being recognised as outstanding for commercial results and outstanding for employee engagement. Feedback flowed both ways, creating solutions and positive energy and I have no doubt that the time invested in these reviews impacted positively on higher sales, customer satisfaction and business performance right through to the bottom line. 


Research reinforces this and shows employee engagement and regular 1 to 1 meetings are connected. Employees who have regular 1 to1meetings with their managers are 3x more likely to be engaged!


When an employee has the chance to ask their manager for information on how things are going, what opportunities this presents for them and how their work fits into the bigger picture, they’re much more invested in your business. It also helps build a greater understanding of where your talent pipeline is coming from.


And finally, engagement is a known indicator of retention in addition to productivity. 


So if you are wondering how to make your team care about business as much as you do, consider whether there is an opportunity to increase your one to one focus.

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